UX Writer

Overview

We're looking for a UX Writer to join the User Experience & Product Acceptance team of our client, one of the leading banks in Cyprus. You'll craft clear, concise and user-focused copy for digital channels, so that customers can easily understand and navigate Retail and Business Banking journeys. The role contributes directly to customer satisfaction, consistency of tone and the overall digital experience across platforms.

Responsibilities

• Write user-centred copy for web and mobile experiences, including navigation labels, microcopy, instructions, notifications and error messages
• Collaborate with Product Managers, UX/UI Designers, QA and Developers to understand requirements and translate them into intuitive and accessible content
• Ensure language clarity and tone consistency across all digital customer journeys, in line with the bank's tone-of-voice guidelines
• Review and refine UI copy based on user testing results, analytics and stakeholder feedback
• Draft and maintain UX content standards, pattern libraries and best practices
• Take part in UX workshops, usability sessions and requirements discussions to advocate for content-first design
• Adapt copy for different customer segments and channels, including Retail, Business Banking and supporting platforms
• Work with Legal and Compliance teams to simplify regulatory copy into customer-friendly content without compromising accuracy
• Ensure accessibility and inclusivity in all content developed for digital channels

Requirements

• Undergraduate or postgraduate degree in Communications, Linguistics, Marketing, Digital Media, UX Writing, Human-Computer Interaction or a related field
• At least 2 years of hands-on experience as a UX Writer, Content Designer or in a similar role within digital product teams
• Experience writing for web and mobile in a structured, user-centred design environment
• The ability to simplify complex concepts into clear, friendly and actionable copy
• Strong understanding of UX principles, usability and content strategy
• Experience working with design tools such as Figma, Sketch or Adobe XD to collaborate on content within designs
• Familiarity with content management and version control tools such as Confluence, Jira, Git-based workflows and Phrase
• Excellent attention to detail and the ability to work in fast-paced, multi-stream environments
• Strong communication skills, with the ability to present and justify content decisions using research and UX reasoning
• Fluency in Greek and English, both written and verbal

What we offer

• 22 days of annual leave
• Private medical insurance from day one
• Monthly Wolt vouchers
• Provident fund after the probationary period
• A multicultural team of experts who support one another
• We're proudly certified as a Great Place to Work
• Flexible hours: start between 7:30 and 8:30 and finish between 15:30 and 16:30
• Access to learning and development resources

How to apply

We keep our hiring process transparent and respectful of your time:

1. Intro chat. A friendly call with HR to learn more about you and tell you about us.
2. Technical interview. A deeper look at your skills, background and approach.
3. Client interview. A meeting with our banking client.