About this course
AI fundamentals at work gives your people a clear, practical understanding of generative AI and the confidence to use it well. Participants learn what AI tools can and cannot do, practise writing effective prompts for everyday tasks, and learn how to check AI output and protect company and personal data. No technical background is needed.
Who it's for
- Non-technical staff in any department
- Managers deciding how their teams should use AI
- Organisations building a baseline of AI literacy across the company
What participants will learn
- Explain in plain terms what generative AI is and how it works
- Recognise where AI helps and where it falls short
- Write clear prompts for writing, summarising, analysis and brainstorming
- Check AI output for accuracy before relying on it
- Use AI responsibly with company and personal data
- Identify practical opportunities to use AI in your own role
Course outline
1.Understanding AI
- What AI and generative AI are
- How large language models work, in plain terms
- Common AI tools, including Microsoft Copilot, ChatGPT and Claude
2.Using AI effectively
- Writing effective prompts
- Everyday tasks: drafting, summarising, analysing and brainstorming
- Hands-on practice with realistic work tasks
3.Using AI responsibly
- Accuracy, errors and checking output
- Protecting company and personal data
- Bias, transparency and good practice
4.Putting AI to work
- Finding opportunities in your own role
- Building good habits as a team
- Next steps for your organisation
Before you start
None. Participants need a laptop and access to the AI tools agreed with you before the course.